Customer Service Officer|Innovation-HN|2|12/31/2021

1. Overall Objective:
Customer Service Officer is responsible for supporting local and foreign financial institutions in using FiinGroup's products.

2. Key Performance Indicators:
- Customer Satisfaction / Customer Retention (80%)
- Documentation (20%)

3. Key Areas:
a. Customer Care (80%)
• Train analysts from corporate clients to use the product
• Answer product problems
• Support data needs arising from customers
• Upsell for existing customers
b. Documentation (20%)
• Follow up the procedures, renew the contract
• Coordinate the implementation of Data mining products with the Data Analysis Team to make in-depth data reports for customers.
• Coordinate the implementation of product manuals or introduce features to customers
• Synthesize customer feedback about products, transfer information to Data and BA departments to upgrade product systems
• Report weekly, monthly and quarterly work situation to the Head of Department/ Direct Manager

4. Requirements:
- Education: Bachelor's degree with major in Economics
- Experience: Min 02-year experiences as Sales / Consultant / Customer Service for financial products
- Skill:
• Good command of English (TOEIC 700, IELTS 6.0)
• Excellent communication skill
• Problem-solving skill
• Proficiency in MS. Word and MS. Excel
• Teamwork skill
• Understand and analyze basic financial statement
- Attitude: Independent
- Knowledge: General knowledge on financial industry

5. Remuneration package:
• Negotiable salary and incentive / bonus scheme
• Opportunity to work with leading financial experts and Japanese experts, and work in an innovative and professional work environment.
• Entitled to open career path.
• Working within an open, supportive, young and dynamic team environment
• Other benefits such as insurance, company retreat, monthly team outings and events.
• Policies on social insurance, health insurance, unemployment insurance, labor insurance and other benefits in accordance with the provisions of the Labor Law.
• 5 working days per week (Monday to Friday).

6. Report:
• Report to Line Manager/Team Leader

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