E-records in health not yet up to scratch

Despite being an important part in the healthcare sector’s digital transformation journey, hospitals and medical businesses are still struggling in deploying electronic medical records.

Last November, Nguyen Tri Phuong Hospital was recognised by the Ministry of Health (MoH) as the first public facility in Ho Chi Minh City qualified to deploy e-medical records (EMR). The first-class general hospital started to do so in January.

“The most important mechanism needed now is to have a price list for image diagnosis on the Picture Archiving and Communication System (PACS), meaning that instead of printing images, a new system should be built for EMRs. But currently there is no such policy,” said Dr. Luong Cong Minh, deputy general director of Nguyen Tri Phuong Hospital.

“Because of this, the consequence is that Ho Chi Minh City social insurance only pays for image fees, and the remaining costs related to EMRs are paid by the hospital itself.”

To achieve the standards for implementing EMRs, the hospital has invested over $540,000.

“To continue using EMRs, we need to have a specific mechanism. For example, how can we be supported in the IT system; how will the server system be supported; will the price structure be calculated correctly and fully included in exam and treatment costs; and how will the deployment of PACS be supported?” Minh said.

Quang Khoi General Hospital in the central province of Nghe An is in the same boat. Chairman Dr. Nguyen Van Khoi told VIR, “EMR is still not considered as a legal system by social security, so when it is necessary to check all medical record procedures, they still have to manually print paper, sign, and stamp things, thus forcing the hospital do carry out both EMR and paper forms.”

Dr. Tran Quy Tuong, chairman of the Medical Informatics Association, said that if a hospital deploys EMR, eliminating paper medical records, it will be 70 per cent successful in digital transformation. The remaining 30 per cent comes from applying additional technologies such as AI, big data, and high technology.

“However, implementing EMR is a long way away, requiring a lot of time and resources. Unless we have the specific mechanisms for it, we will find it difficult to reach the set targets,” Tuong said.

Currently, more than 50 medical facilities (both public and private) have announced the replacement of paper records with EMRs. Vietnam has about 1,300 exam and treatment facilities nationwide, including about 135 first-class hospitals or higher, according to the MoH.

Medical expert Bao Phi said that first-class hospitals were to deploy EMRs by the end of 2023, but this has not been achieved. Before 2028, all medical treatment facilities must deploy EMRs. However, many obstacles are hindering the deployment, making hospitals hesitant to move forward.

“EMR brings many benefits to patients and health facilities, but during the process of piloting this solution at hospitals, there are some major obstacles. They include costly investment in infrastructure and software systems, lack of qualified manpower, and varied software at hospitals, leading to a lack of common standards,” he explained.

Nguyen Francis Tuan Anh, group advisor on Technology and Solutions at VMED Group added, “We also have to confront these difficulties. For example, when deploying EMR for some hospitals, it must provide free PACS along with EMR deployment. Most hospitals in other nations in the region are equipped with IT infrastructure with appropriate hardware and health systems, such as PACS, before deploying EMR.”

Bich Thuy

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